How do I convert an old 7-digit Malaysia Telekom phone number to the new 8-digit number?

In May 1999, Telekom Malaysia Bhd (TM) started to implement the 7 to 8-digit fixed-line telephone number conversion in stages to increase their capacity to meet the telecommunication needs of local customers.

The change was not initiated by Telekom Malaysia but by Jabatan Telekomunikasi Malaysia, whose function has since been taken over by the Malaysian Communications and Multimedia Commission, in view of the growing needs of the telecommunication industry. All telecommunication operators in the country require a large amount of numbers. In addition, the increased demand for additional phone service has also prompted this change.

Consumer and businesses are advised to take the necessary measures to notify their customers, family and friends of the change in their telephone numbers.

If you are a business customer with premises in an affected area, you will have to plan ahead for the changes and inform your staff, customers and suppliers. You will also need to look at materials that carry your contact numbers and make the changes accordingly. These include:

• Stationery (business cards, company letterheads, etc.)


• Advertising and promotional materials


• Signage


• Website


• Helpline and emergency numbers on packaging

You will also need to ensure that you have made changes to your telecommunication equipment. You may have to speak to your equipment suppliers to reset or reprogramme automatic systems that have numbers programmed into them. These include:

• Switchboard or PABX


• Key phone or Key Telephone System


• Auto Dialler Telephone


• Telephones programmed with voicemail and features of Enhanced Facilities need to be reprogrammed. Retrieval of messages from the voicemail facility will be interrupted for a maximum period of 3 days after the conversion date for all exchanges, after which, it will return to normal working conditions. However, messages will not be lost during the period of interruption and can be retrieved thereafter.

However, if your number is not affected by this conversion, it would be wise to update your friends' telephone numbers that may be affected to avoid any hassle in the future.



Please refer to the following 7 to 8-digit telephone number conversion chart:

Area: Andalas		Area: Balakong
7-digit	8-digit	7-digit	8-digit
323xxxx 3241xxx 3242xxx 3243xxx 3244xxx 3245xxx 3265xxx 3266xxx 3267xxx 3268xxx 32611xx 32612xx	3323xxxx 33241xxx 33242xxx 33243xxx 33244xxx 33245xxx 33265xxx 33266xxx 33267xxx 33268xxx 332611xx 332612xx	9610xxx 9611xxx 9612xxx 9613xxx 9614xxx 9615xxx 9616xxx 9617xxx 9618xxx 9619xxx 9621xxx 9622xxx	89610xxx 89611xxx 89612xxx 89613xxx 89614xxx 89615xxx 89616xxx 89617xxx 89618xxx 89619xxx 89621xxx 89622xxx
Area: Bandar Baru Ampang		Area: Bandar Tun Razak
7-digit	8-digit	7-digit	8-digit
4701xxx 4702xxx 4703xxx 4704xxx 4705xxx 4706xxx 4707xxx 4792xxx 4793xxx 4794xxx 4795xxx 4796xxx 4797xxx 4798xxx	42701xxx 42702xxx 42703xxx 42704xxx 42705xxx 42706xxx 42707xxx 42792xxx 42793xxx 42794xxx 42795xxx 42796xxx 42797xxx 42798xxx	971xxxx 973xxxx 9702xxx 9703xxx 9704xxx 9705xxx 9706xxx 9707xxx 9708xxx 9721xxx 9722xxx 9723xxx 9724xxx 9725xxx 9726xxx 9752xxx 9753xxx 9754xxx 9755xxx 9756xxx 9757xxx 9758xxx 9791xxx 9795xxx 9796xxx	9171xxxx 9173xxxx 91702xxx 91703xxx 91704xxx 91705xxx 91706xxx 91707xxx 91708xxx 91721xxx 91722xxx 91723xxx 91724xxx 91725xxx 91726xxx 91752xxx 91753xxx 91754xxx 91755xxx 91756xxx 91757xxx 91758xxx 91791xxx 91795xxx 91796xxx
Area: Bangi		Area: Bangsar
7-digit	8-digit	7-digit	8-digit
825xxxx 8201xxx 8202xxx 8242xxx 8243xxx 8244xxx 8245xxx 8246xxx 8247xxx 8248xxx 8261xxx 8262xxx 8263xxx 8264xxx 8265xxx 8266xxx 8267xxx 8268xxx 8269xxx 8271xxx 8282xxx 8283xxx 8284xxx 8285xxx 8286xxx 8287xxx 8288xxx 8292xxx 8293xxx 8294xxx 8295xxx 8296xxx 8297xxx 8298xxx 82411xx 82412xx 82413xx	8925xxxx 89201xxx 89202xxx 89242xxx 89243xxx 89244xxx 89245xxx 89246xxx 89247xxx 89248xxx 89261xxx 89262xxx 89263xxx 89264xxx 89265xxx 89266xxx 89267xxx 89268xxx 89269xxx 89271xxx 89282xxx 89283xxx 89284xxx 89285xxx 89286xxx 89287xxx 89288xxx 89292xxx 89293xxx 89294xxx 89295xxx 89296xxx 89297xxx 89298xxx 892411xx 892412xx 892413xx	282xxxx 284xxxx 285xxxx 286xxxx 287xxxx 288xxxx 2831xxx 2832xxx 2833xxx 2834xxx 2835xxx 2836xxx 2890xxx 2892xxx 2893xxx 2895xxx 2896xxx 2897xxx 2898xxx 2899xxx 28911xx	2282xxxx 2284xxxx 2285xxxx 2286xxxx 2287xxxx 2288xxxx 22831xxx 22832xxx 22833xxx 22834xxx 22835xxx 22836xxx 22890xxx 22892xxx 22893xxx 22895xxx 22896xxx 22897xxx 22898xxx 22899xxx 228911xx

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