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What should I do if I find an error in my credit card statement?

You should notify your credit card issuer immediately of any error in the monthly statement or possible unauthorised transactions in relation to your credit card or PIN verbally, and to follow-up in writing as soon as possible.

For credit card issuers that are banking institutions, information on the contact person or email address is available on Bank Negara Malaysia's website at www.bnm.gov.my

In addition, for unauthorised transactions, if you are not satisfied with the response given by your banking institution, you can also write to the Banking Mediation Bureau:

The Financial Mediation Bureau
Level 25
Dataran Kewangan Darul Takaful
4, Jalan Sultan Sulaiman
50000 Kuala Lumpur

For more information on how to make a complaint against banking institutions, please refer to "Making a Banking Complaint."

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Reprinted with permission from BankingInfo (A Consumer Education Programme)


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Knowledge Base ID :   1242
Last Reviewed :   May 22, 2014
Source :   BankingInfo
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