Where can I file a complaint about an Internet banking service?
You should contact your banking institution if you have any complaint.
All banking institutions have set up a dedicated 'Complaint Unit' to deal with customers' complaints.
Information on the contact person, telephone number and e-mail address is available on Bank Negara Malaysia
's website at www.bnm.gov.my
Reprinted with permission from BankingInfo (A Consumer Education Programme)
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