What should I do if an error occurs in an online banking transaction? What should I do if something goes wrong with an online transaction?

If you encounter any problem, contact the customer service department of your banking institution immediately with details of the transactions and problems encountered.

Your banking institution will have records of all your transactions and they will be able to assist you on this matter.

Recommended reading: Who is liable for losses from online banking? What are the steps that I can take to make Internet banking more secure? Where can I file a complaint about an Internet banking service? Is Internet banking safe? Is online banking safe? How do I prevent Internet banking fraud? What are the current online banking security threats?

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Reprinted with permission from BankingInfo (A Consumer Education Programme)

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