Who is liable for losses from online banking? The contractual arrangements for liability should provide for sharing of risks between the banking institutions and their customers. Customers should not be liable for losses that were not caused...
What should I know before signing up for online banking? Prior to signing up for the service, you are advised to read and understand the terms and conditions of the service, which should provide: Information on duties of the banking institution and its...
Where can I file a complaint about an Internet banking service? You should contact your banking institution if you have any complaint. All banking institutions have set up a dedicated 'Complaint Unit' to deal with customers' complaints. Information on the...
Part I: Is Internet banking safe? Is online banking safe? As in any other system, there are risks involved in Internet banking. However, potential risks are mitigated with banking institutions' continuous check on the security of the system and the care...
