Subcategories are listed below to provide more narrow searching within the Banking category.
Knowledge Base Issues
How do I make a complaint against a banking institution or insurance company?
Making a complaint Below is how you can make a complaint against institutions regulated by Bank Negara Malaysia such as a banking institution, insurance company, takaful operator or a non-bank...
How does the one-sen coins rounding mechanism work?
The Malaysian Government has introduced a Rounding Mechanism to phase out one-sen coins for over-the-counter payments, which has been fully implemented since April 1, 2008. Under the mechanism,...
What is a dormant bank account? Will funds in my dormant bank account go to unclaimed moneys?
Banking institutions in Malaysia classify a savings or current account as dormant where there have been no transactions 1, either a withdrawal or deposit, in the account for one (1) year. Banking...
Where can I file a complaint about an Internet banking service?
You should contact your banking institution if you have any complaint. All banking institutions have set up a dedicated 'Complaint Unit' to deal with customers' complaints. Information on the...
Do I earn interest on unclaimed money? Will my unclaimed money be repaid with interest?
No, there is no interest payable or accrued on unclaimed moneys. Section 11(3), Part II of the Unclaimed Moneys Act 1965 states that: Section 11 (3), Part II of the Unclaimed Moneys Act 1965 (Act...