There are many reasons why your travel insurance claims may be unsuccessful. Below are some of the common reasons:
Failure to notify the insurance company
The most important part of making a travel insurance claim is to contact your insurance company and inform them the details of your problem. It is best to make sure your insurance company is aware of your travel emergencies as soon as possible. That way, they could assist you and provide the best solution for you.
You may be rejected a claim if the reason for your claim is unreasonable and not something the insurance policy covers. Trivial issues are often dismissed. This is to ensure people don't take advantage of the insurance company.
Your travel insurance policy will normally explain the specific things that are not covered by the insurance. Examples of typical exclusions include self-inflicted injuries (e.g. suicide) and miscarriages.
Failure to Act Within Specified Time
Timing is important as any unreasonable delay may cause the insurance company to void your claim. If you find yourself in a difficult situation and are not able to make a claim within the specified time period, simply contact the travel insurance company and explain the situation.
Lack of Supporting Documents
In almost any insurance claim, having proper paperwork is essential. For example, if you were to cancel a trip due to health reasons and make a claim on it, the claim should be accompanied with a document from a certified doctor verifying that you are unfit to travel. Also, make sure you submit original documents and keep copies for yourself.
Late Insurance Purchase
Once you have paid for your flight tickets, make sure you purchase your travel insurance policy straightaway. Your insurance company will only cover for future events. So, if something were to happen after you purchased your flight tickets but before you bought a travel insurance policy, you will not be covered.
You should always do your part to protect your belongings and take reasonable measures to avoid travel cancellations and baggage theft or loss.
In order to ensure a smooth claims process, make sure you are dealing with registered insurance companies with good track record. Most importantly, make sure you understand and thoroughly read the insurance policy before signing.
In cases where you are not satisfied with the compensation, or that your claim is rejected for inappropriate reason, you may lodge a complaint with either the Financial Mediation Bureau (FMB) or Bank Negara Malaysia (BNM).