Today, the call center industry is getting more and more popular. You cannot question why it is booming these days as the pay is really good. It is actually more than enough. Other than that, some call centers even offer part-time slots. For students who want to generate some income, they can apply in several call centers. So for individuals who want to get a good source of income, call center companies are one of the many options you can apply for.
On the other hand, working in call center is not that easy. It is true that some companies allow applicants to get the job easily but many companies give their applicants series of tests and interviews before hiring them.
For this, here is a list of the top 4 interview questions you are most likely to encounter during the interview plus some tips on how you could handle them so you can get the job!
1. What does a call center mean to you?
This may sound very simple yet so many applicants are taken by surprise when asked by this particular question. If you do not have any call center experience, you might as well have to research about the nature of the job so you will have an idea what it's all about and what they're for. If you want to look for a job with great compensation, better work for it. With this kind of approach you will absolutely get the perks easily once you have started working in a call center.
2. Tell me about your past experiences as a call center agent. Can you describe how you have helped customers, specially the irate ones?
This question will most likely be used by interviewers if they know that you have already worked in a call center industry before. If the interviewer sees that you have worked as a call center agent based on your resume, he or she would want to know about your past call center experience.
You may also be asked some follow up questions like why you've decided to quit or what have you learned from your previous job experience. Be certain that you're prepared to share relevant experiences from your previous employer.
3. Are you proficient with different types of software? Do you have any computer experience?
The employer would simply ask this question to know if you are able to use the computer effortlessly when you will be hired or if you are still scared about using it. They also consider having employees who are adept to using any computer software so results can be easily produced during work. It is true that trainings are present once you get hired but it would always be a lot better if you will be able to work effortlessly. Make sure to learn the basics regarding computer software so you'll have an edge once you get the job.
4. What is the importance of team work for you?
This is one of the most overused questions but is considered to give great impact to employers if you're able to convince them that you're a great team player. If you have that characteristic, make sure you tell your own real story so you can give your interviewer an idea about how you really deal with other people in the industry.
These are some of the questions that are commonly used by interviewers during call center job interviews. In case you find these questions difficult, make sure to prepare yourself by doing research and practice interviews. Also, be certain to be physically and mentally prepared to get that call center job that you want.