Customer service implies just that, service. Many companies have lost sales or simply have gone out of business completely have forgotten the old slogan, "The customer is always correct." While, in actually that is not completely accurate, the actual fact is always that just about any business should make every effort to satisfy their customers and prospects.
Many people who currently have customer service employment are fantastic inside their particular field. Some are not trained sufficiently or have got attitudes that don't work well for their business. These kinds of jobs cover a large range of companies. It might be in a retail, wholesale or Internet company. His or her job is to serve the general public. Take their orders, focus on and try to address any kind of issues regarding services or products, which their company sells. It is an extra plus for the business when a customer may have an experience that's beyond his or her expectations.
Anybody taking a career with this field have to be prepared for those people who are upset for one reason or another with something the business has sold or perhaps has guaranteed. For this reason it is important that, when something is actually sold, that the customer is offered a complete understanding of what exactly the warranty is. Several issues have ended up in the courtroom as a result of misunderstandings. Whether the job is in a drive-thru restaurant, a high-class dining establishment, a one-man operation or even a corporation, anyone who has contact with the public concerning a product or service is in the customer service business. To be successful in their career the person needs, first, to know their product or service. If you don't know, they must seek this information asap.
Attitude is the next factor. Whether one experienced very little sleep the night before, the feet are killing them or even has another personal issue, the customer must constantly be welcomed with a smile and an attitude of, "Let me help you". Extra care, in acquiring a special item for instance, will result in the customer departing the premises with a great feeling. Being ready to go out of one's way, if necessary, to help an individual is definitely a plus. Often times, in a retail store especially, things are generally not clearly visible to the actual shopper. It could be that the service man or woman has to go in a back room for something. Despite the fact that it could be awkward, it's part of the job and really should be completed with a smile. One of the worse things for any person to experience is actually someone that is rude.
An individual who instantly gives off the attitude of 'I'm too busy to bother' or 'I'm way too important to do it now'. This is especially annoying when encountered by someone on the telephone. This person does not realize that the caller on the other end of the telephone may very well be somebody that is very important and may provide a large amount of business for his or her company. There are numerous customer service jobs in the job market and, if someone thinks about it, all jobs fall within this category. The company containing someone on the job who is knowledgeable, has a good attitude and treats each customer just as if they were the most important person on earth at that moment will be successful. The name of this success is courtesy.