If you are a business owner or work in a business where you work with customers, customers want some customer loyalty. What does that include? Here are a few examples of what this means. This can be pretty helpful to ensure that your customers keep coming back. So, here are things that we customers value.
The first thing is to be respectful when you are talking to us. Give us your whole attention. Show that you are interested in what we have to say and just don't dismiss us. Too often these days, people are rude on the phone as well as in person. Put distractions aside. Greet people with a smile. Ask what you can do for them. It's as simple as that.
Another thing is to watch your tone. Different tones mean different things. For instance, you might find that you might sound bored. You might sound snappy even if it's not the customer's fault. We as the customers hear this and find it rude. Try not to take things out on us that might not have anything to do with us.
Ownership is something else you should practice with your customers. If you messed up, admit that you made a mistake. Then, go about to look for ways to say we messed up, let us make it better for you. Those who take ownership for what happens and then makes sure that it doesn't happen again will make a customer happy and will more than likely keep them coming back.
Other things you can do is you can make sure that services are rendered in a timely manner. There are some places that don't take into consideration when things happen. Those who put the customer first are those who will have customers that come back. They work with the client. If something can't happen they work to ensure that things can happen as soon as possible.
Something else that promotes customer loyalty is that those who are working want to be there. You as an employer can tell if a person is happy to be doing their job or if they are there just to get the money. If they are just there for the money they might not care about the clients or customers. When this happens, you will find that people tend to see this and until your staff are composed of those who want to be there and are ready to help the customers, you don't have any loyalty as they are only there for them.
Last of all, a customer will practice this when you take the customer's word and they go out of their way. There are some places that learn who their customers are. There are some out there who say the customer is always right. This sort of plays along with the whole idea that you do what you can to make the customer happy.
When this happens, you find that customers who have a great time will keep coming back for great service. They will go about telling their friends as well that this place worked with me. They took care of me. This is how you establish customer loyalty. That is how it works. This is how you keep customers happy.