Six Ways to Make Customer Service Work Both Fun and Effective!
Research suggests that staff who have fun at work, believe that they also provide more effective customer service. Offer staff training on how to make customer service fun. Take staff well-being seriously. Communicate well and listen to...
By Dr Kathryn Owler

Are the Y Generation Still the Fun at Work Generation?
In the mid-noughties, there was a lot of media coverage of the Y-Gens (born 1980-1995) and what made them so different to the rest to the work-force. These reports identified the accommodations and perks many companies were implementing to attract...
By Dr Kathryn Owler