Increase Profits Through Increased Customer Retention
Significant changes in customer retention rates have resulted in extraordinary improvements in profitability. One survey found that a 5% increase in customer retention consistently resulted in a 25% to 100% increase in profits.
Category:   Business Marketing

Since When is Poor Service the Customer's Fault?
After running several errands, my husband and I stopped at a local chain restaurant for dinner Monday evening. We typically eat at the bar as there are several TVs lining the header of the bar, and its provides a great way to catch up on the day.
Category:   Business Marketing

The Value of a Coaching Relationship
Sometimes people confuse coaches with traditional consultants. Unconsciously, people ask coaches to give advice. The role of a coach is not to provide answers or solutions. It is to help you develop the potential that lies within yourself, so that...
Category:   Coaching

Values Build Successful Business
"The very essence of leadership is that you have a vision. You can't blow an uncertain trumpet."...A powerful vision provides inspiration, challenge, and purpose. It gives meaning to your work and purpose to your business. Your business gives you...
Category:   Business Management