Public Complaints Bureau (PCB)

Commonly known as Biro Pengaduan Awam (BPA Malaysia) in Malay term. An agency under the Prime Minister's Department. Public complaints are complaints made by the public on their dissatisfaction towards any administrative action (include those made by Government agencies at federal, state and local levels that have been privatized or institutions that have a monopoly and those that provide public amenities) that are considered as unjust, not in accordance with the existing laws and regulations, abuse of power, maladministration and other similar acts by Government agencies. Complaints referred to lawyer or the court will not be taken. You can file your complaint via telephone, email and online form. The Public Complaint Bureau (PCB) official website features complaint definition, complaint handling process, types of complaints, investigation process. You can also check your complaint status online.
Notes:   Available in English and Malay versions.

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Guide ID: 1536