PIN & PAY is an industry wide project coordinated by the Association of Banks in Malaysia (ABM) to migrate all Malaysian payment cards from signature to Personal Identification Number (PIN) as the standard for verifying customers for all card purchases at domestic point-of-sale such as retail outlets, petrol stations, hotels and restaurants.
PIN & PAY Logo

PIN & PAY Logo

The PIN & PAY project is undertaken with the cooperation of all card issuers, the National Cards Group (NCG) and the Association of Islamic Banking Institutions Malaysia (AIBIM).

This transition started in mid-2015 and will be completed by January 1, 2017, a deadline set by Bank Negara Malaysia.

All credit cards, debit cards, charge cards, and prepaid cards in Malaysia which support signature will be replaced with the new six-digit PIN supported cards which are compliant with global Europay, MasterCard and Visa (EMV) standards.

Some countries adopt the 4-digit PIN payment card. However, you should not have issues using your 6-digit PIN payment card overseas since International Payment card schemes rules require all point-of-sale terminals globally to accept 4 to 6-digit PIN.

The migration from signature to PIN is part of a worldwide shift which has been implemented in Europe, Canada, Australia and New Zealand, among others, with the Middle East also following suit.

All point-of-sale terminals in Malaysia will also be upgraded to accommodate the new security-enhanced system for the entry of PIN. You are able to identify such terminals by the PIN & PAY logo at the point-of-sale.

PIN & PAY Screenshot

Screenshot of PIN & PAY

Using PIN at point-of-sale provides greater security for cardholders:
  • PIN verification which is known only to the user is effective to lost or stolen cards. Therefore you must always keep your PIN secret from any other person including spouse and family members.
  • EMV chip reduces fraud since it is very difficult and costly to counterfeit.
  • EMV chip contains a secret unique cryptographic key which unless the key can be extracted, it is impossible to copy or clone the chip.
  • EMV chip produces a unique one-time cryptogram which must be validated for a transaction to be approved.

  1. PIN is required for all transactions at point-of-sales terminals except contactless payment transactions for purchases RM250 and below. Contactless payment systems allow cardholders such as Visa PayWave and MasterCard PayPass to wave their card in front of contactless payment readers for making secure payments.
  2. If a signature-enabled card is not replaced with a PIN-enabled card by January 1, 2017, the card will stop working 90 days after your card issuer has sent you the new PIN-enabled credit card or by July 1, 2017 for debit card.
  3. New PIN-enabled credit cards are sent in batches to cardholders while debit card users are required to collect their new PIN-enabled debit cards at their respective banks.
  4. Foreign issued signature based payment cards can still be accepted in Malaysia after Malaysia migrates to PIN & PAY. Such transaction will be authorised with signature.
  5. You are given few attempts before your PIN is blocked. If your PIN is blocked, you will have to contact your card issuer to receive or select a new PIN.

Notes:   Website available in both English and Malay versions.

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Keywords :  
emv   europay mastercard visa   credit card fraud
Guide ID: 3293 - Last Updated: December 28, 2016