Financial Mediation Bureau (FMB)

Also known as Biro Pengantaraan Kewangan in Malay.

Launched in 2005, Financial Mediation Bureau (FMB) is an independent body set up to help settle disputes between you and your financial services providers who are its members.

The FMB provides you with free, fast, convenient and efficient avenue to refer your disputes (loans, ATM, cash deposit machine, credit card, hire purchase, savings & current, internet banking, insurance, remittances...) for resolution as an alternative to the courts. These disputes may be banking or financial related (Amount claimed less than RM100,000) as well as insurance and takaful related (Amount claim less than RM200,000 for motor and fire insurance/takaful, RM100,000 for others & RM5,000 for 3rd party property damage).

The Financial Mediation Bureau (FMB) official website features Services, Complaint, Case Reviews and FAQs (What is Financial Mediation Bureau?, How We May Help You?, How to make a Complaint? - Complaint Procedure and Form) and Publications
Notes:   Available in English and Malay versions.

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Guide ID: 2861 - Last Updated: August 19, 2013