Download Hardware Inspector Service Desk   Hardware Inspector Service Desk 1.0

Advertisement

Software Specifications


Hardware Inspector Service Desk Screenshot
  View more screenshots
Editor Rating
0.0
Version:
1.0
Size:
6.74 MB
License [?]:
Shareware
Price:
$129.00 USD
Last Updated:
Category:
Inventory and Point of Sale Software
Developer:
Database Harbor Software
Operating System:
Windows 2000 Windows XP Windows Server 2003 Windows Vista
Additional Requirements:
128MB RAM
Limitations
20 users trial.

Hardware Inspector Service Desk Review

" Web interface for incident management. "

Hardware Inspector Service Desk is a valuable extension for Hardware Inspector and Hardware Inspector Client/Server, the all-in-one tools for computer inventory and management from Database Harbor Software. It is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.

One request per problem is advised: as soon as the problem is solved the request can be closed and linked to the maintenance history of a workplace, device or license, which in its turn is a valuable data source for reporting on performance of the Service Desk staff and reliability of particular assets. Each request contains the history of messages and file attachments. The multi criteria filter allows users to sort requests by various parameters.
Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.

The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.
Another feature is mailing notifications about new requests and changes in request which keep the support team posted on request statuses. The built-in mechanisms manage the mailing list: notifications are sent if a person has the right to receive notifications and if such person is responsible for a request. If there is no responsible person notifications are sent to all supporters in the organization to prevent the possibility of "lost" requests.


Share

Top Related Downloads
1. Download Handy Service for Palm Handy Service for Palm
Sales and Shopping on Palm, Job management, work log tracking.
2. Download iRondo Imaging Station iRondo Imaging Station
Automatically group image batches by coverpage clean up scans simplify workflows.
3. Download Hardware Inspector Service Desk Hardware Inspector Service Desk
Web interface for incident management.
4. Download Multi Pos Multi Pos
Get a POS and backoffice software package for the food service industry.
5. Download Bogart's Video Store Bogart's Video Store
A Point of Sale system that will help you run your video rental store.