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asked on Aug 26, 2011 at 23:55
edited on May 19, 2016 at 04:24
The Star Online > Nation
Published: Friday August 26, 2011 MYT 3:24:00 PM

PTPTN to adopt friendlier approach with loan defaulters

KUALA LUMPUR: The National Higher Education Fund Corporation (PTPTN) is prepared to negotiate with blacklisted defaulters or those who have been issued with summonses to help them repay their loans, its chairman Datuk Ismail Mohamed Said said.

He said that through a much friendlier approach, the corporation would open its doors to negotiation and work out the loan repayment structure.

"The borrowers and PTPTN officers will discuss the amount of deposit to be paid by the borrowers and the amount of monthly installment as well as how the payment should be made, either through salary deduction or bank's order," he said.

Speaking to reporters after handing over 2,500 goody bags at the Gombak toll plaza here Friday, Ismail said the borrowers could come to PTPTN to negotiate the repayment process.

He said up to July 31 this year, a total of 961,346 borrowers still owed the corporation a total of RM5.43bil.

Of the amount, 715,086 borrowers have started to repay their loans, with RM2.63bil collected thus far.

Some 246,260 or 25.62% have yet to make any payment for their loans, totalling RM1.39bil, while the arrears for those who have started to make repayment but at irregular intervals is RM1.42bil. - Bernama
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answered on Jun 11, 2016 at 18:06
The Sun Daily

10 June 2016 - 09:16pm

Fake MyKad abuse: Shocked by bogus loan and credit card application

KOTA KINABALU: A 42-year-old Malaysian man was shocked to find that his credit report from the Sabah branch of Bank Negara contained details showing application for a car loan and a credit card.

Following this disclosure, Kota Kinabalu City Police Chief, ACP M. Chandra, said the Malaysian lodged a police report which resulted in the detainment of an Indonesian man, 41, for using a fake MyKad that contained the personal details of the Malaysian, in his application for a car loan and a credit card.

"According to the complainant, he had never applied for the loans. The complainant then lodged a police report to investigate the matter," he said during a press conference here today.

Chandra said, as a result of the investigation, police were able to nab the suspect, a supervisor at an oil palm plantation in Beluran, at the plantation on June 4, including the seizure of a Perodua Kembara car.

The suspect had used a fake Mykad since 2011 that was bought from a syndicate in Sandakan for RM1,000 and through the MyKad obtained, the suspect had applied for a job as a supervisor, as well as a loan.

"The police will conduct further investigation on this matter including the existence of a syndicate that is selling MyKads," he said.

Meanwhile, Chandra also advised banks and financial institutions to do a thorough check when processing loans, especially if there are dubious details found, besides urging the public to check on their credit reports for any doubtful information.

... Full report:
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answered on Jun 21, 2016 at 20:40
The Star Online

Monday, 20 June 2016

It is important to educate credit card users on PIN

ALTHOUGH Malaysia will start implementing the use of PIN number to authorise credit card transactions in 2017, banks in Malaysia have done very little to create awareness among its customers on the importance of the PIN (personal identification number).

The migration to PIN from signature is part of a worldwide shift to protect credit card users from fraud.

About 39 million – eight million credit and 31 million co-badged debit cards in Malaysia – will be replaced with new PIN-enabled cards to meet the January 2017 deadline set by Bank Negara.

The migration to PIN number cannot be exaggerated. It is now widely practised in many European countries, Canada, Australia and New Zealand.

This means that you will not be able to use your credit card with retailers in Europe where they have card machines that read only PIN numbers. Your nightmare begins when you have to call back long distance to the issuing bank to obtain a PIN number if you don’t carry sufficient cash or are stuck in an emergency.

To call your bank from Europe cost one euro per minute. If you are using a roaming line, the charge is RM9 per minute.

The anticipation of a whopping phone bill can be stressful. The other tormenting experience is talking to not just one but several customer service officers who have only half-baked knowledge about the PIN system that will be implemented in the country. This unnecessarily prolongs the time to get a PIN, incurring even higher call charges.

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answered on Jun 21, 2016 at 20:43
Tuesday, 21 June 2016

The Star Online

Teenagers raking up large debts after using them to place bets in Euro 2016

JOHOR BARU: Take a better look at your credit card bills, especially if the amount has gone up.

Your child could have used it to gamble online in the on-going UEFA Euro football championship.

Rev Jimmy Tan, who runs a rehabilitation programme for gamblers, said that teenagers as young as 13 had been racking up debts of about RM100,000 due to gambling.

“With the Internet and smartphones, gambling is very easy.”

“There are also gangs which recruit students as agents to put peer pressure on other students to get them hooked on gambling. For each recruit, the agent gets RM200 which is then used to buy gadgets and mobile phones,” he said in an interview.

Once a student has been recruited, he is given a link to a website and the log-in.

“All the student has to do is key in his parents’ credit card number and start gambling,” he said, adding that students who run out of money would then get funds from loan sharks.

Tan, who runs the Hope Rehab Centre for Problem Gamblers with his wife Rev Serena Sitoh, voiced concerns about the month-long Euro 2016 which ends on July 11.

“In the final leg, the gambling will be intense. Many people will be heavily involved in it by borrowing from loan sharks,” he said.

Gambling centres with gaming machines were also a problem, he added.

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answered on Sep 15, 2016 at 18:26
Woman nearly falls prey to loan default swindle

Thursday, 15 September 2016

GEORGE TOWN: Be wary if you receive an SMS from a ‘bank’ advising you to settle a defaulted loan.

A 38-year-old woman did and when she called the number provided, a ‘bank officer’ told her she had stood as guarantor for a car loan in year 2000 and owes RM18,000.

The sales assistant who only wanted to be known as Cheah, was certain that her identity had been fraudulently used and lodged a police report after that call on Feb 19.

Last month, she received another SMS reminding her to settle the payment otherwise she would be blacklisted and a lawsuit initiated against her.

“I know I didn’t sign any documents but my identity was used,” she said.

Cheah made another call to the ‘bank’ using the number provided after receiving the SMS, and ‘an officer’ named Fauziah agreed to a closure if she pays RM7,500.

Cheah did not pay and sought advice from PKR Youth.

On Tuesday, Cheah accompanied by state PKR Youth vice-chief A. Kumaresan, went to Bank Negara Malaysia to check the status of the loan through its Central Credit Reference Information System.

“There was nothing to implicate Cheah,” Kumaresan said yesterday.

“We checked with the bank and learnt that there was indeed a defaulted loan but it was in 1989. The car was, however, confiscated and sold off,” he said.

“Members of the public must be aware of this tactic by con artists.

“Cheah almost agreed to pay the RM7,500 because she wanted to put an end to the ordeal. Fortunately, she did not fall for the scam,” he added.

Full story:
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answered on Dec 15, 2016 at 23:05
IRB says tax defaulters may soon be listed under CCRIS

Astro Awani | Published on December 15, 2016 13:31 MYT

KUALA LUMPUR: Tax defaulters will not only be banned from leaving the country, but may be listed under the Central Credit Reference Information System (CCRIS) for intentionally delaying tax payments.

The Inland Revenue Board (IRB) made the suggestion today in a move to curb tax evasion where it is expected to take place early next year.

According to IRB CEO, Datuk Sabin Samitah the matter is currently being discussed with Bank Negara.

"Even though it is still in discussion, we are very serious with the suggestion and we are confident of getting support from all relevant agencies," he told reporters at a press conference, here today.

When asked whether the move was "too harsh" Sabin stressed that all these while they had been very lenient with tax payers.

"I don't think it's too harsh because before we bar them from leaving the country, we gave them enough time to come and see us to arrange payments via installment," he said.

Once blacklisted under the CCRIS, one may risk difficulty in obtaining loan approval from financial institutions for personal loans, credit cards, housing loans and vehicle loans.

Currently, under Section 104 of the Income Tax Act 1967 and Section 22 of the Real Property Gains Tax Act 1976, individuals who fail to settle their taxes will be barred from leaving the country.

Full story:
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answered on Dec 15, 2016 at 23:08
Over 1.5 million education loan defaulters listed in CCRIS

Thursday, 15 December 2016 | MYT 3:05 PM

KUALA LUMPUR: A total of 1,574,700 borrowers, who failed to repay their National Higher Education Fund Corporation (PTPTN) loans totalling RM32.07bil, have been listed in the Central Credit Reference Information System (CCRIS) as of Nov 10.

Deputy Higher Education Minister Datuk Dr Mary Yap Kain Ching said CCRIS was not a mechanism for PTPTN to blacklist the hardcore borrowers as claimed by certain quarters.

"The record in the CCRIS serves as the best practice for all financial institutions to ensure that the borrowers repay (their) loans accordingly," she said at the Dewan Negara sitting here.

She was replying to a question by Senator Datuk Ng Chiang Chin on the discount offered in the 2017 Budget and the latest number of loans given out by PTPTN.

Yap also said PTPTN had issued loans to 2.6 million borrowers until the end of their studies, involving an allocation of RM59.67bil as of November.

"PTPTN has collected RM10.07bil from 1.2 million borrowers compared to RM18.84bil which was supposed to be collected from 1.9 million borrowers during the corresponding period," she added.      - Bernama

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answered on Feb 20, 2017 at 22:13
Monday, 20 February 2017

ABM warns of bogus calls

KUALA LUMPUR: The Association of Banks in Malaysia (ABM) on Monday warned the public of bogus calls using its hotline number, 1-300-88-9980, alleged to be from a bank concerning credit card usage.

"ABM would like to alert the public that such calls are fraudulent in nature," the association said, adding that it received enquiries from the public about the phone calls purportedly made using ABMs hotline number.

It stressed that financial institutions, including credit card issuers, would never request for sensitive personal banking information via telephone calls, short message services or emails.

"Members of the public must stay vigilant to protect their personal information at all times," it said in a statement.

The association advised anyone who had provided his or her personal information to such callers to immediately contact the bank concerned and lodge a police report.

They may also contact ABM for assistance, it said.

For more information on financial related scams, members of the public are advised to visit ABM's website at or contact ABM at 1-300-88-9980 or 03-2078 8041. - Bernama

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answered on Apr 20, 2017 at 19:48
Man claims bank auctioned off his home over RM1,100 loan

April 5, 2017

PETALING JAYA: An odd job worker is crying foul at a bank’s alleged act of auctioning off his home without his knowledge, over an outstanding loan of RM1,100.

The man, who wished to be known as Lee, complained to Kinrara assemblyman Ng Sze Han that the bank had failed to inform him that his apartment in Seksyen 4 in Kinrara, Puchong was to be auctioned off in September last year because he owed the bank RM1,100.

“He only knew his home had been sold when the new owner appeared at the door in December last year to give him the order to vacate,” said Ng.

The apartment was co-owned by Lee, who lived there, and his two sisters, who lived elsewhere.

Ng said that upon demand for proof that Lee had been informed of the auction, the bank had produced a document with three signatures indicating receipt of notice from the postman.

Lee claimed none of the signatures were his.

“Why would the postman ask for three signatures when he delivered the letter?” Ng asked.

Ng said the bank had also failed to refund the balance of RM90,000 from the sale of the apartment after deduction of the sum owed to the bank and miscellaneous charges.

“His apartment was sold for RM106,000 on Dec 7 last year and the bank promised to refund the balance of RM90,000 in three months.”

Ng said Lee had yet to receive the money.

Lee’s next step, Ng said, would be to file a complaint with Bank Negara next week.

“We want the central bank to look into whether the bank had committed any errors in the auction process,” he said.

Meanwhile, Ng said, Lee was evicted by the new owner and was now living in a rented room.

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answered on Apr 20, 2017 at 19:50
Hang up if 'banks' call for personal data, says ABM

7 April 2017

KUALA LUMPUR: The Association of Banks in Malaysia (ABM) has advised the public to ignore calls purportedly being made from banks about outstanding loan amounts or seeking confirmation on credit card transactions.

ABM said that based on the reports received, there were two common modus operandi (MO) employed by the fraudsters.

Here's how the first MO works. There will be a recorded message informing the recipients that they have an outstanding amount due with an option to connect to a customer service officer or to call the bank’s customer service department at a specified telephone number.

ABM said that under the second MO, the fraudster will identify himself/herself as an officer of a bank. The fraudster will inform the recipient that there was a transaction performed using his credit card, or that his loan/credit card payment is overdue.

The caller would then proceed to ask for the recipient’s personal details on the pretext of checking their system.

In some cases, the caller would transfer the call to another “officer” from the complaints or similar department.

ABM pointed out the caller may also advise the recipient to contact Bank Negara Malaysia or the police at the number provided by the caller, which are not the genuine contact numbers for these parties.

“Anyone who receives such calls is reminded not to follow the instructions provided by the caller and not to disclose any of their personal information. Also, never call the number provided by the caller.

“Instead, please contact the bank’s customer service number as listed on the bank’s website to seek clarification or confirmation on the authenticity of the call.

“We wish to remind all bank customers that banks will never request for personal information through telephone calls,” it said.

ABM said the could contact it at ABMConnect hotline by dialing 1-300-88-9980, or emailing it at eABMConnect by logging on to

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answered on Apr 20, 2017 at 20:10
Police: Beware conmen posing as Maybank officers

5 April 2017

KUALA LUMPUR: A "Macau scam" syndicate is at large with the scammers posing as Maybank officers, warns the police.

Federal Commercial Crime Investigation Department deputy director (Cyber and Multimedia Investigation) Senior Asst Comm Datuk Mohd Kamaruddin Md Din said the fraudsters would randomly call people and say that they had overdue personal loans with Maybank.

He added that the scammers would claim they were Maybank officers and ask potential victims to provide their full name and identification card numbers for verification.

"When victims say that they do not have any loans with Maybank, they will tell the person that their identity is being used fraudulently by third parties," said SAC Mohd Kamaruddin.

He added that the scammer would advise the person to lodge a report with Bank Negara or the police, and provide a number for the victim to call.

SAC Mohd Kamaruddin said the number given would appear authentic, but another scammer claiming to be a Bank Negara or police officer would answer the call.

He said the fake officer would then ask for information relating to the victim's banking and credit card accounts.

The fraudster would then instruct the victim to transfer money to a third-party account on the pretext of safeguarding the victim's money as well as for investigation purposes.

"The fraudster will also instruct the victim not to inform anybody as it would jeopardise the investigation," he said.

SAC Mohd Kamaruddin urged anyone receiving such calls make a report at the nearest police station.

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