Cintai Malaysia Card and West Dyna Quest Scam

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asked on Jan 15, 2011 at 20:06
by   Advise Needed
edited on Nov 9, 2018 at 04:12
I have the same problem where some one called me and threatened that I must upgrade to gold card if not they will continue charging me annual fee. I think we need to find out a way to stop all these crook. I had never used their service and never signed an agreement to upgrade. How can they force us to upgrade. Should we complain to the consumer association?
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answered on Aug 8, 2011 at 20:00
by   Bingji
Hi All....

I just received the same call from the staff today n immediately submitted my complaint to NCCC. With hope government should take some aggressive action against this issue. Kindly help me
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answered on Aug 18, 2011 at 20:27
by   lovelymy
Hi all,

I received several calls from them few months back. Keep asking me to upgrade to Platinum Card which need to pay a ONE TIME PAYMENT RM599 for LIFE TIME. I refused as I did not use mine since I signed up the membership few years back. Then, the sales rep said I must take the offer. If not, they will charge me annual fee of few hundred RM. Then, I said I wanto cancel the membership since I don't use it. The answer is so fantastic! she said I can't cancel coz it is a LIFE TIME MEMBERSHIP! what is this non-sense?! I argued with her on this funny explanation but she just keep telling me the same. Somemore, they will become rude when u say NO. What should I do now? I want them stop calling me. Really annoying!
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answered on Sep 14, 2011 at 19:47
by   skidall
Dear all,

Looks like we have the same issue here.
Just got a call from them after 2-3 weeks rest..heh
Same threat,same story bla bla i have been on this planet yesterday.
i paid they want me to upgrade? What The Fish? Fed up...i just hang up and tak angkat phone dah..

How can we complain? Where do we complain? And will complaining stops all this BS?
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answered on Oct 27, 2011 at 02:23
by   hassan
Hi all,

thank you for sharing. I am also the victim of Cintai Malaysia Card... recently (year 2011)they force me to take up platinum card or else they will do something to me. I took up their offer on 2008 and I thought it was one time payment and they will not bother me anymore. Now, a woman operator called me and ask me to accept their platinum card. If I wont, they would charge me with annual fees. I told her I do not want. then she told that she will send the card to my address and will deduct an amount of money (RM550) from my credit card. what happened to all of you has happened to me as well. recently, there is a man called me and told that the card has been send to my address and I have to pay for that. I just hanged up the phone and then, 1 week after that (22 October 2011) he called me, I took up the call and I just remained silent and he acted like he is superior. FYI, their websites are still active: and
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answered on Nov 2, 2011 at 21:14
by   Joseph
I have the same thing happen to me just now. a woman operator, Yandy (019-2656865) saying that my name has been submitted to HQ. she is trying to help me to close my name from the system. she ask me to take up the platinum card and pay an amount of RM 599. if i dun take it, then they will charge me an annual fees or RM 450 every year. i told them i wan to cancel my membership, and she said the membership cannot be cancelled. and keep on persue me. i have rejected many many calls oredi and it is wasting my time for answering all those calls.....
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answered on Nov 17, 2011 at 16:02
by   Cheng
I just received a called from the so called Head of Marketing (a lady) & I was also ask to upgrade to RM590 or else early I had to pay RM490. They kept on calling me for the past few months different mobile phone number & different name.  If this so called Lady Head of Marketing from Cintai Malaysia, she sound aggressive & persuasive & not professional & harrassing.  I am wondering if NCCC is doing anything or not?  When will it end for good?
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answered on Dec 28, 2011 at 05:37
by   joe_kl
Same with me. Received call today by very annoying women asking to upgrade membership to Platinum then only I'll not received such call anymore. I refused and the women told me that I'll be paying annual charges for the whole of my life. I still refuse to upgrade and want to cancel my membership, but received same answer repeatedly in very aggressive and "kurang ajar" tonne. I did scold her that why you being so "kurang ajar" and you expect me to pay and feed someone like you. She threaten me to send official letter and will affect me bla bla bla...I responded that I'll bring this matter to Tribunal Pengguna and she keep on threaten me. At last I just say bring it on and ended the stupid conversation. I've just raised my complaint in NCCC few mins ago. Being in banking sector previously, I know there is no such thing they can charge my credit card without my written or phone consent..So be it stupid Cintai Holiday and their operator staffs..They'll definitely get more "pedas" word from me if they call me again..
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answered on Jan 18, 2012 at 17:04
by   asnah123
just received a called from a lady of cintai Malaysia  to upgrade to RM590 or else early I had to pay RM490. They kept on calling me for the past few months different mobile phone number & different name. If this so called Lady Head of Marketing from Cintai Malaysia, she sound aggressive & persuasive & not professional & harrassing. I join in 2008 and do not know she collect my phone no I agree to join because she said 1 payment only for whole life. Then the second time I paid 599 that in 2009 but I did not go any where and she call again and again when and scolding me like hell and I change my phone no and I do not know from where she can
get my new no. Same thing asked me to pay again I off my phone. Just let her mad.
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answered on Jan 19, 2012 at 18:15
by   AHmad
Hi, I just get call from a lady, said she is from Cintai Malaysia Kuala Lumpur. I search on internet, and found this page. I even told her that I'm reading this page. I said to her there are so many negative comments about them. The way she talk like Cintai Holidays (M) Sdn Bhd is different from Cintai Malaysia Kuala Lumpur. She said the company is already 15 years and several person she call before me already have their card. So now she ask me. She said all credit card user suppose to have their card - Backup card (RM599). I said, I already use credit card for so long, why you not call me earlier? I never heard your company or your card before. She said, now is my turn. I even ask their SSM number because I want to know her exact company name but she said that she need to ask her supervisor.
The offer with RM599 once time payment includes:
1. 3D2N holiday package worth aroud RM400
2. life insurance worth RM40000 for one year. (so this is the opportunity for the to call for renewal.)
3. up to 15% discount for umrah, even for family member. Originally she said "up to", but later she fix to 15% after I argued that "up to" means "15% or below".
4. 30% credit card rate for 3 years, originally from 54% (18% per year times 3). So she said that 24% save. But if I paid full settlement each time, this is useless. Furthermore, my card rate is around 13% per year, which is 24% saving is not relevant for me.
I have so many doubt, so I reject the offer.
Later, she sms me the address, which is similar to the address of Cintai Holidays (M) Sdn Bhd.
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answered on Jan 20, 2012 at 17:10
by   Fida
same situation happened to me..
I got few calls from them and just now I received another call. 
When I told her that I'd informed them long..long time ago I already cancelled my membership, she kept talking about payment that i've to make.
Since she called me during office hour.. I told her to call again later but for sure I won't answer it.
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