Cheated by Maid Agency in Malaysia

2876 Views  ⚫  Asked 12 Years Ago
asked on Feb 24, 2010 at 04:33
edited on Jan 9, 2017 at 06:14
I have employed an Indonesian maid and she has been working for us for about 1 years plus. Our family treated her like a family member but due to some good faith she wanted to go back early and we sent her back via a maid agency in Taman Maluri Cheras where I employed her from.

I have sent her over the maid agency 2 weeks before Chinese Year (CNY) together with all her salary, air ticket and miscellaneous charges totaling RM6,000++. We asked the agency to sent her back to Indonesia before Chinese New Year BUT on the 4th day of Chinese New Year my husband got a short message (SMS) from the maid saying that she has been working with other people in Sri Hartamas. Due to the New Year holiday, I did not manage to contact the maid agency to verify.

So, on 22nd February, I managed to call the maid agency and asked them what happen, shouldn't the maid be sent back to Indonesia... then... all the lies start burping out from the staff pushing here and there...

22nd Feb 2010

1st lie - They told me due to their client urgently need a maid so my maid was sent to them for temporary. However, my maid told me that the staff told her she needs to finish her contract which is expiring on July.

2nd lie - They promised to sent back the maid to me within the same day BUT the so called new employer did not want to release her.

3rd lie - Been told by the staff that actually my maid was supposed to go back before Chinese New Year and they even booked the air ticket. When I ask them to show me the proof for air ticket can't produce. Later I found out that they only booked the air ticket on 22nd Feb itself.

4th - Asked the maid agency to refund all the monies that I paid because I want to sent her back myself due to all such problem. 1st been told that the maid wanted cash then later they told me that they had bank into another Indonesia maid representative office account and they will pay my maid once she arrived in Indonesia.

23rd Feb 2010

Went to the maid agency to investigate and found out:

1) The boss told us that the new employer does not want to release her and they have try their best BUT he has no right to distribute my maid to help them. And he even told me that we do not have any authority on maid my anymore as they have cancel our employment record in Immigration Department.

2) They only booked the air ticket on 22nd Feb which was supposed before Chinese New Year.

I and my husband went straight to Enforcement Unit of Immigration Department in Putrajaya to check the procedure and what can we do to retrieve the maid back as she has been circulated around to help other people. We found out that the maid agency had canceled our employment record in Immigration Department on 22nd Feb which was yesterday which they promised to sent my maid back to me. Instead of so called taking my maid back from the new employer they went to Immigration Department to do all such cancellation so that we have no authority or rights on the maid.

Here, I'm trying to protect my maid from being abused BUT nothing we can do as our name had been cancel from the Employment record in Immigration Department. If they did not do cancellation, there's lots of procedures need to be done before we can get the maid back or help them to leave Malaysia without being circulated around working with other people.

I really hope that all of you of wishing to send your maid back earlier, please make sure that your name had been cleared from Immigration Department. If not, should there be any accident or criminal to the maid you are responsible even though you are not aware.

The maid agency in Taman Maluri Cheras is cheating cleverly due to our loop holes in our Malaysia law!
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6 Answers

answered on Mar 21, 2015 at 19:31
edited Jan 9, 2017 at 06:16
Agensi Pekerjaan PM*, Penang headquarters with branches in Alor Setar, Puchong and Cheras has committed criminal offense of not abiding in MORE THAN ONE award handed down by the Tribunal Court.

I had my court hearing with PM* Penang on 4th September 2014. Thanks to social media, I came to know of a lady in the same dilemma as me. In both hearings, the judge has awarded us monetary refund due to misrepresentation and incompetent maids who ran away just weeks into their employment.

PM* has not only defied the 14 days deadline to pay the award but has ignored appointments fixed by the Penang's Ministry of Trade & Consumerism enforcement officers to investigate their non-compliance. This has been dragging on in the past 6 months.

We are at our wits end. To date, we have served PM* through our lawyer the Notice 218 which gives them a 21 days deadline. They blatantly ignored this too!!
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answered on Mar 26, 2015 at 03:55
edited Jan 9, 2017 at 06:18
Agensi Pekerjaan PM* and Agensi Pekerjaan INNOVEDG* shared exactly the same information and contents on each of their website! Why? For your information: For employers to be careful!
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answered on Mar 26, 2015 at 13:45
Post your Notice 218 here for checking.
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answered on Mar 28, 2015 at 05:42
edited Jan 9, 2017 at 06:19

I propose a better solution than posting my notice 218 here... Just ring up tribunal office & ask on PM*. They can verify the court awards PM* hasn't abided to! Let the truth be revealed direct from tribunal instead of from my own posting or words!
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answered on Mar 28, 2015 at 07:02
edited Jan 9, 2017 at 06:21
Ha, ha... just how fast Innovedg* has changed their website content after my posting. Well... check out Low Yat maid agency recommendation page & you can find snapshot screen I managed to post before their contents were changed.
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answered on Jan 4, 2017 at 17:12
edited Jan 9, 2017 at 06:22

How's your situation with PM* (now Innovedg*?). Can easily find out if they are the same people running there with their names and designation..
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