Scams On Parcels Being Detained By Malaysia Customs

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asked on Jun 24, 2011 at 02:17
edited on Jul 20, 2016 at 21:40

(Official Malaysian Customs Government website, please verify)

Scams On Parcels Being Detained By Malaysia Customs

Wednesday, 22 July 2009 16:10

Dear Valued Customers,

Please do not respond to any emails, websites or notices from parties claiming that your goods / parcels have been held by the Malaysian Customs and therefore certain payment has to be made to them in order for the goods to be released by us. Some of these parties have also created false Customs documents to trick innocent victims and lure them into their traps. It is a scam by unscrupulous parties and responding to these people may lead to monetary losses on your part. Please be informed that we will NEVER require you to make payments (of tax) through third parties. Payments can ONLY be made by the importer at our payment counters located in every Customs stations, collected by a proper officer of Customs. For more information, please contact 603-88822414 / 413 or E-Complaint

Royal Malaysian Customs
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answered on Mar 27, 2015 at 18:44
edited Jul 20, 2016 at 22:45
Recent Courier Scam: Cash donation for mosque from "kind donor" in London

My father is a victim - he is trying to set up a community centre for the underprivileged. Someone from Facebook (London) messaged, took interest in his effort and wanted to donate. My father was overjoyed. Unfortunately there was a "cash delivered in parcel" and he was pressured into paying for tax clearance.

Local courier girl Maria (speaks Malay and Tamil): +6014 6378 047 insisting on RM3,000 tax clearance.

My father knew this was fraud. Stopped picking up calls but they are still calling, messaging, emailing. The level of emotional manipulation is sickening.

How can we catch these scammers?
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answered on Jul 13, 2015 at 18:15
edited Jul 20, 2016 at 22:47
I am one of the victim for this in 2013, and I lost nearly RM75,000 for paying all these scammers in 3 times. All of them are Blacks from Nigeria, that's why they can have a lot of moneys in Malaysia and they survive here by doing all these scams, they can use all kind of number in different countries as they want, and it's free for them to call to us with a special apps on their phone, that's why they forever will tell you that they can't make video calls, or webcam with you it is because they are not the person you though. I had learned a lesson from there, there is no free lunch in this world and stay alert all times.
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answered on Jul 30, 2015 at 01:40
edited Jul 20, 2016 at 22:53
Now, they have new tactics... so please read, maybe it will help someone to escape as well...

I escaped the scam today. I pity those who lost their hard earned money.

I met a lady online... she said she is from Syria and is coming to Malaysia... as I know what is happening is Syria... I felt I should help. She asked me to fetch her at airport, so I went there. She called me and said she got held-up at customs and was crying... then apparently this Malay speaking "customs lady" called me and said that this Syrian girl named "Zainab" needs to pay customs as she brought USD32,000 undeclared money. The moment she told me this I knew it was a scam. She asked me to bank-in money as under-table money and gave me CIMB account number. I said I can't bank-in but I can give cash. I said come out and take it as I have RM1,000 cash now. I was pissed and wanted to see if they will come in person so that I can kick their ass. Of-course they didn't show-up so I went to check at information counter and then customs, and learned that it is a common scam that has been going on years.

This is an organized crime, it is a work for them... they work from all over the world... they have KPI's on how many people to contact per day, how many calls to make, how much to earn per-day...

So, be aware... they are hunting 24 x 7.
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answered on May 29, 2016 at 07:36
edited Jul 20, 2016 at 22:57
Oops! I'm also the victim of it. It's too late... Its just the same story even though I'm doubt on it I still paid for it... regret for not research and survey well on the Internet.

Bank Account: Maybank
Name: Siti Aishah binti Irish and Stephen Roger
Bank Account Number: 152152051194

I paid twice first is RM2,800 and second time is RM4,100 third time it request USD3,250 or RM13,000 I didn't pay. They will keep on persuading you to pay and mention the parcel is in your country.
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answered on Jun 20, 2016 at 18:10
edited Jul 20, 2016 at 23:01
Er... I'm potential victim? Thanks to Google because after I received a call from the courier service said the parcel on-hold in Malaysia Customs and due to huge cash hidden in the parcel, it's against the rule of Malaysia and need to pay USD2,350 as penalty.

I am Malaysian but I never heard this information before so I go to Malaysia custom website and check then found custom wont request us to bank in the money to third party and if really any happen to the parcel, they will direct contact to the importer instead of receiver.

I am quite familiar with shipping line, if anything happen, of course will contact to importer by the service party as they are the party who sent out the things. But if tax clearance needed to the parcel, receiver will need to pay the tax but not through third party or bank in the money to somebody, will need to go custom and settle the tax by yourself.

Remember, do not bank in the money to someone you don't know. Just make a call to Government sector and clarify it.

Here is the new scammer bank account and name for yours information, wish this information could help:

Account Number: 7060550366

Bank Name: CIMB Bank
Swift code: CIBBMYKL
Address: 32, Jalan Mahsuri Bayan Baru, 11950, Penang Malaysia

Agent manager

CALL: +60167944045 
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answered on Jul 20, 2016 at 01:47
edited Jul 20, 2016 at 23:09
Thank you for Google. Finally I can makes my decision. I was same like you guys, I know a guy from Germany.. same tactics as yours.. he said he wants to live in Malaysia after blah blah blah.. and he will deliver the box.. he even shown the picture of the box and the money inside the bag.. he said don't telling anyone about it.. so I didn't telling anyone until I telling my sister.. then the Nation Wide company called me said I need to pay RM30,000. Where can I find that money? I don't have a lot of money, so I asking them to pay RM2,000 but after I dealt with my friends I just got RM1,000.. then I called them.. I just can pay RM1,000.. So I paid it without hesitation.. then I emailed them.. I even text my Germany friend that I have already paid RM1,000.. so they said they will release one box if I have paid RM1,000.. but suddenly they called me.. they said I should pay another RM1,000 to get one box.. then, when I asking them I give up to pay it.. then I want them to refund it.. they didn't reply my text until now... I have to pay it to person called Singh.. so I just let the two boxes confiscated by custom.. I can't do anything until now.. Can I know what will happen to the boxes if I didn't take it? and will I be safe? I'm so scared now.. I wish there is someone will answer me.. please.
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answered on Jul 20, 2016 at 01:51
edited Jul 20, 2016 at 23:13
This is the amount that I should pay to them. Below is the brief down of the payments that are required:
Bill of landing: RM4,780 (USD1,200)
Tax rate: RM9,163 (USD2,300)
Custom duty: RM15,935 (USD4,000)
Total: RM29,879 (USD7,500)

The Customs Account Information:
Account number: 8881012023184
Account name: Aravind Singh
Bank name: AmBank

This is their contact:
016-518 3547
016-407 3763
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answered on Jul 20, 2016 at 15:54
edited Jul 20, 2016 at 23:24
I am a small time seller at eBay. I have Michael Kors purses on eBay for sale, then on July 2, 2016, I received an email from an eBay member from Malaysia though eBay messages that she wants to buy 11 of my Michael Kors purses. We agreed on a discount and she asked me to send her invoice though PayPal and I did. Sounds legit.

The next day, I received email from looks like PayPal, just the way the legit payment notifications looks like. That PayPal received the payment and will not be credited to me until I submit the tracking number to keep both seller and buyer safe. Without further delays, I sent the 11 Michael Kors purses. I sent the tracking number to get it verified and have not received a response from PayPal for a week since I submitted the tracking for verification. I called PayPal and found out I was been scammed. My heart drops.

I checked the tracking number, and the tracking says that the purses is held by customs in Kuala Lumpur, Malaysia. I filed a fraud complaint to PayPal, US Postal inspector, Federal Office and called the Malaysian Embassy in the United States. I don't know if anyone has been a victim with this scam.

Is there a way to get the package back to the US? and if yes, how? Please advise. Thank you.
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answered on Jul 20, 2016 at 16:02
edited Jul 20, 2016 at 23:17
@Nina Lee

There is no package for you, they are scamming you. Do not send anymore money. You are already being victimized. Scammers and fraudsters are everywhere now a days. They will sweet talk you, you fall for it, before you know it you will lose everything you got. The Malaysian Customs does call the recipients, but check the official Malaysian Customs number, and call the Customs directly to verify if there's a package and if they know the number. Also if you're in the United States, call the Malaysian Embassy in the USA to report, and they will tell you all about it.
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answered on Jul 21, 2016 at 05:23
edited Aug 8, 2016 at 07:53

Which postal service are you using? I assume you are using the US governmental postal service. Don't email them. You should try calling up the Pos Malaysia, which is the Malaysia governmental postal service. Ask them if they can intercept or withhold delivery of the package and if possible return to you, the sender. If you are using courier service, it is referred to as PosLaju in Malaysia. They might charge you. Tell them about your situation. Give them the tracking number. (Express post and EMS)
+603-2727-9100 (Overseas) (courier service by Pos Malaysia)

You are running out of time. The package could be out for delivery very, very soon. Which city, state? If your package is out for delivery, you might be better off contacting the branch office or outlet, and request them to immediately withhold the delivery. When contacting the branch, you should use simple English. Most of them speak Malay and very basic English. They might pass the line around, which could be quite frustrating. (Express post and EMS) (courier)

Just tell them you are calling from the US. Have sent a package to Malaysia using (type of delivery e.g. EMS) service. The tracking number is xxxxx. I just checked online and the package is held by customs in Kuala Lumpur. Can you withold the delivery of the package and return to the sender?... What is the procedure? What documents are needed? Any charges?

P.S. You should start a new thread instead of posting your question here.
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