Request for payment receipt

307 Views  ⚫  Asked 2 Years Ago
asked on Feb 14, 2016 at 20:05
Last year i made payment for insurances by submitting bank draft to my AIA agent Ho Mxx Mxx (KL KCNG). I requested for receipt from her and she failed to present it to me. The last time i called her and she even acted like ignorant and said she never received any payment from me. My question is 1) how to get back my receipt and how do i know whether the payment had been successfully made to AIA? 2) Anyway to get rid of this agent and get another one to serve me?
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answered on Feb 15, 2016 at 19:53
You should ask the bank if the bank cheque was presented when and by whom. If it was you can sue her not AIA. An agent is always your agent under insurance law unless they are an employee of the insurance company.

You should file a police report if she continues to pretend nothing has happened and that she did not receive the money. You can only do that after you have obtained proof that she took the money and failed to provide the service you paid for.

Has AIA acknowledged that you are their  insured after the event?
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