Is Quotation a Contract

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asked on Jul 29, 2020 at 12:47
A transport company had gave me a Quotation for transport charges per carton and stated minimum monthly commitment charges : 2,000 carton or RM15,000 whichever is higher. We have use for one week and not satisfied with their service. There were late deliveries and damaged few consignment goods. Thus we stop to use them. But they charged us balance RM9,000++ (after deduct the actual service charges). This is so call shortfall charges. This company is now getting a Debt Collector to collect the said money from us. 

Shall we pay this? Hope someone can advice on this matter. Thank you. 
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answered on Jul 29, 2020 at 14:39
The quotation itself is not a contract.
However the acceptance of the terms of the quotation is a contract.
They quoted a minimum 15k a month, you accepted, so pay 15k lah.
Quality of service is not important because it is subjective.

Just like if you order a plate of Char Koay Teow, if the taste is not nice also you have to pay for it in full.
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