John is an experienced tour guide worked for Orange Travel Agency in Desaru, Johor. He was complained by a group of tour members due to his poor attitude. Few days later, an old couple complained that John supposed to pick up them at 9 in the morning from the hotel, however John only shown up at 10.30am without giving any explanation. Based on several bad comments, Orange Travel Agency has given John one month’s notice of termination in accordance with his employment contract.
Based on the case study above, construct advises for Orange Travel Agency whether their action is appropriate.
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