Malaysia Immigration refused my entry - IM96 8(3)

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asked on Nov 10, 2017 at 21:34
by   84kelvin
edited on Apr 28, 2018 at 14:22
I'm a Singaporean and I was refused entry by the Malaysia, Kuching Airport Immigration. Early this year I migrated to Singapore and I'm an ex-Burmese. I have already surrendered my citizenship and passport to the Embassy. Last year, I traveled to Kota Kinabalu, Sabah from Singapore via Kota Kinabalu Airport with my Myanmar Passport. At that time, I was still Myanmar citizen. This year, I went to Sarawak with my Singapore Passport, Immigration Officer said I was refusef entry by Server (past record Myanmar passport data is in their server) and chop IM96 behind my passport. NTL and date of refuse entry were no written on my passport. 

Last month, I went to Thailand (BKK) and Shanghai with my Singapore Passport, where I visited with my ex-Myanmar passport before. There was no problem entering and exiting. 

1. How do I solve this refused entry problem?
2. Will this affect my travel to any other country?
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answered on Nov 10, 2017 at 21:38
by   84kelvin
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answered on Nov 10, 2017 at 23:37
by   jeff005
edited Apr 28, 2018 at 14:36

1. Were you biometric fingerprinted at the following countries during entry or exit?
a.  Singapore
b.  China
c.  Thailand 
d.  Malaysia

2.  Can you tell me in detail what are the normal actions did to/on you from the immigration officer at any country, at the counter? (Not customs check or Airport Authorities Checks).

3.  Can you remember all the critical questions asked in the Entry Form at Immigration? And what were your answers?

A NTL stamp is a small matter. This stamp is gonna give you a lot of problems from many countries from now onwards if you do not know how to deal with it.
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answered on Nov 11, 2017 at 12:20
by   84kelvin
edited Apr 28, 2018 at 14:54
Hi Jeff,

Biometric fingerprint was done in below countries:
1. Singapore
2. Malaysia

Other than that no.

Normally there is no interview.. at normal counter they will chop my passport and allow me to enter.

For Malaysia, this time there was no entry form given. Normally I travel on business trips and mostly I put the reason as "others or meeting". Mostly I told them for meeting..

Malaysian Immigration Officer said their server shows I'm dual citizen so they refused my entry and I have to return to Singapore to contact the Malaysia Embassy. In fact, I have renounced my Myanmar citizenship. I went back to Singapore and contacted the Malaysia Embassy but they said they cannot do anything. They gave me the Putrajaya Immigration Passport Office contact for me to call. I tried calling so many times but nobody pickup..
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answered on Nov 11, 2017 at 12:37
by   84kelvin
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answered on Nov 11, 2017 at 20:56
by   jeff005
edited Apr 28, 2018 at 14:57
Perhaps by answering my questions, you have know why you were not rejected at BKK and Shanghai.

The immigration officer is wrong to say that you were turned back because of Dual Nationality. It is none of Malaysia's business. So many travellers from other countries have dual nationalities, even Malaysians.

Your infringement could be:
1.  You have entered Malaysia under another passport and you did not declare it in the entry form.
2.  You now have 2 passports of different nationalities.

Did the last page of your Singapore passport state that you have travelled before under Myanmar passport and that passport has been revoked by Myanmar? How would Malaysia or other countries know that you had renounced your Myanmar citizenship. So the Immigration of Malaysia will act accordingly applying international Travel Laws and blacklist you by notifying the whole world that you have travelled under different passports by the stamping on the last page.

To resolve this issue, you have to contact your Singapore Home Ministry to notify Malaysian Embassy.
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answered on Nov 11, 2017 at 21:23
by   jeff005
edited Apr 28, 2018 at 15:03
Why I asked what happens at the immigration counters? People are not observant what the immigration officers do with your passport.

For new Passport, or entering any country for the first time,
1.  Officer will read your passport, then read your face and may ask questions.
2.  Turn the pages of your travels to see any infringements in other countries
3.  Will sure to read the last page to see very, very critical notifications.
4.  May query what was stated in the Entry Form and make sure it is signed. Well, you can draw a fish at the column/box. You could have fishy handwriting/signature.

It is often that people are given NTL for their second tour trip to Malaysia. Stayed for complete 30 days still not enough and come again within 2 months. Please show proof of financial strength or else will be given a NTL. This is to weed out ship jumpers and illegal immigrants and elements of human traffickers and of course militants.

When filling up of the Entry Forms, you have to be careful, if not, you will be cross examined by the immigration officers.
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answered on Nov 12, 2017 at 02:30
by   Kelvin
edited Apr 28, 2018 at 15:07
Hi Jeff,

Thanks you for taking the time to explain to me. I have informed the Ministry of Foreign Affairs (MFA) Singapore and the MFA officer will follow up with Malaysia Immigration right now. I only have a Singapore Passport after my Myanmar Passport had been revoked.

I will check with the Singapore Immigration and Checkpoints Authority (ICA) for this.

Hope this will resolve the problem..
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answered on Nov 13, 2017 at 15:16
by   Jeff
edited Apr 28, 2018 at 15:11
Thailand has started their biometrics 10 fingers printing on their passports and opened an Asean counter at airports a couple of months ago. You are only affected by your last page. You have to get the Malaysian Immigration at the causeway to revoke and stamp on the last page. For sure Thai will deny entry. They are very paranoid on people travelling on dual or more passports. All the militants caught for bombings in BKK Hua Him and at the southern provinces are non-Thais and have different passports.
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answered on Apr 16, 2018 at 12:40
by   Aung
edited Apr 28, 2018 at 15:16
Latest update:

After I submitted my appeal letter to the Malaysia Immigration Department Putrajaya, I got the approval letter from Malaysia Immigration to enter Malaysia but after 1st entry to Malaysia within 7 days, need to report and re-register the fingerprints at Putrajaya HQ Office.

Approval letter, sent by the Malaysia Immigration (HQ), was received by the Singapore Embassy in Malaysia. Singapore Embassy in Malaysia forwarded the mail to me. 

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answered on Apr 17, 2018 at 01:10
by   jeff005
edited Apr 28, 2018 at 15:19
@ Aung

Thank you very much for your update.

It really makes my day that you managed to resolve your dual nationality status in our immigration records. The other reason they want you to go direct to Putrajaya HQ is for the capture of your facial features a.k.a. facial recognition not your biometric fingerprints. Your prints are already in your Singapore passport.

How did they know that you have entered Malaysia before? Names can be the same. They should have your prints before!!! Why need it again??? It is just for updating. No issue.

Just to share with you, Thailand started facial recognition in 2016, Malaysia last year. I did not realise the importance till last week. I travelled out to Thailand thru KLIA2. I failed at the auto gates. I went to the manned counter. The officer took my passport for scanning, and asked me to look at the camera. I thought that they want to take picture of my handsome face again. I heard the "teeeed" beep. He handed my passport back. I asked him where to put my thump print, he replied, used your facial picture already.

Arriving at Bangkok Immigration, the same sound came from the camera. And they stamped on my passport without asking any questions. At my Malaysian side, my thumb prints do have problems due to the nature of my work, my prints are fading, now my face has equal worth as my thumb prints for immigration purposes.

So can be assumed for those whose passport has expired or expiring, while overseas, they have to come back to Malaysia to make a new one instead of "renewing" at the Embassy.
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