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After 22 years, a bill collector rang my door bell.....

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asked on Apr 19, 2017 at 21:42
by   hilmidris
I am currently facing a very confusing situation.

About 6 months ago, I was contacted by a bill collection company insisting that I have 3 types of outstanding loans namely personal loan, credit card and hire purchase with Arab Malaysian Bank (previously MBf Finance Berhad) and a credit card loan with UOB since 15 years ago. All of these loans I believed have already been settled upon my resignation from MBf Finance Bhd as during that era, all loans have to be settled and cannot remain as a staff loan upon an employee's resignation.

What irked me was when I asked the bill collector to get the banks to contact me, I was refused rudely and insisted that I should pay up the debts. I then approached Arab Malaysian Bank over this matter and was told that they do not have the records on hand and was told to leave my contact details for them to call. And that was the last I heard of them!

My questions are: 1. Can a bank call up a customer and demand for payment for a 'supposedly' defaulted account after more than 15 years? 2. Why only after more than 15 years only now the banks contacted me via a bill collector? 3. I am readily contactable thru mobile phone, social media and residential address yet the bank is creating a scenario as if I am not contactable at all until today. My final question : What should I do now? Do I engage a lawyer? or do I ignore the rude advances made by the bill collectors until the banks call up?

Please help. I am in a real dilemma.
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6 Answers

answered on Apr 20, 2017 at 15:06
by   Hello
Since your debt involves 3-4 loans from 2 different banks, suggest that you contact AKPK to mediate your case. In the meantime, do all you can to verify your debt with the banks and rather than spending money to engage a lawyer, I suggest that you get hold of your outstanding debt and pay up immediately (rightfully, you need to pay what you owe). Get the banks to provide you black and white statements before making any payment and don't pay a cent to the debt collectors. Lodge a complaint to the banks of harassment by debt collectors if need be.

Credit cards are revolving in nature hence it may take a few years before your account is categorised as non-performing or sent to the collection department for recovery by a third party.
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answered on Apr 20, 2017 at 15:40
by   vkpc
My final question : What should I do now?
Disconnect your door bell.
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answered on Apr 20, 2017 at 16:43
by   mike
1. Can a bank call up a customer and demand for payment for a 'supposedly' defaulted account after more than 15 years?

Yes they can call. But they cannot take legal action as they already exceeded the Limitation Act of 6 years. Make sure you don't pay them even a sen to reset the clock.
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answered on Apr 20, 2017 at 16:57
by   jeff005
Dear Bank Operative

it may take a few years before your account is categorised as non-performing
Please read on what is NPL in Financial Banking Laws and Bank Negara Guidelines before making sweeping statements. Some bank practices 3 months, some 4.. At 6 months it must be classified as NPL by BNM...!!

1. Please do not confuse new readers who may be in debt issues.

2. I suggest that you get hold of your outstanding debt and pay up immediately (rightfully, you need to pay what you owe)
Wrong ADVICE. It is the banks own fault for not initiating any legal lawsuits upon first default on repayments. Now their rights for any action in court has expired due to the 6 Years Limitation Act. But in the bank records, the debtor still owe monies, no legal action.
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answered on Apr 20, 2017 at 23:24
by   hilmidris
(LATEST UPDATE)

Hello dear members and friends....

Today something alarming happened. At about 11:00 am I received a call from a PRIVATE NUMBER presumably a Chinese man conversing in broken English. He demanded to know where I was and that his boss had instructed him to go to my house and collect 'goods' from my house because I did not pay up my debts. But when I asked what debts were he talking about he quickly turned rowdy and used fowl words and get this.... threatened to KILL me! When I said that I was going to report to the police, somehow or rather he thought that I was claiming to be working as a policeman and started threatening to shoot me on site as it was apparently a very easy thing to do in Malaysia today!

Now the funniest part was that only 5 minutes prior to that call, a bill collector called presumably from his office as I can here lots of people talking simultaneously over the phone like a customer service kind of office. And I knew the number belongs to this one company since I have saved the number in my mobile phone previously. I managed to record part of the conversation and now have safely transferred it to my laptop.

My question is should I report this incident to the police or is this a mere common dirty trick bill collectors do as a scare tactic? And, are bill collectors allowed to hire thugs to do collection although the fault was by the banks themselves.

Please advise me what to do, but meantime I have equipped myself with a pocket knife just in case someone tries to attack me on my way home from work tonight!

Help needed urgently friends... Thank you
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answered on Apr 21, 2017 at 01:56
by   jeff005
@ hilmidris

I have given a suggestion on how to make an effective polis repot which you should do to avoid further harassment or intimidation. Go to:-

https://www.lawyerment.com/answers/questions/12068/how-to-make-an-effective-police-report-with-proof
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