Be careful when changing SIM card

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asked on Dec 13, 2016 at 18:16
edited on Jul 26, 2017 at 21:02
Two days ago I changed my daughter's SIM card at Maxis Centre at Low Yat Plaza KL.
This is because her old SIM card did not support 4G network.

Today morning, a debt collector called up my daughter and asked for me using my IC name.

Firstly, most of my friends and acquaintances don't even know my IC name, because I always used an English name.

Secondly, it is impossible that any of my acquaintances could come to know of my young daughter's HP number.

So, I am inclined to believe that Maxis Centre in Low Yat Plaza or their agents leaked my personal info to third parties in contravention of Personal Data Protection Act 2010 (PDPA).

I called up Maxis and spoke to a Customer Service Officer. I asked to speak to a Data Privacy Officer, but to my surprise she told me there are no Data Privacy Officers and there is no Maxis Privacy Centre! I then pointed out to her their own website Maxis Privacy Statement which states that they have a Data Privacy Officer and a Maxis Privacy Centre.

She then passed me to a Ms Kuya and I gave Ms Kuya all details including the debt collector's number 014-3362816. After checking for about 2 minutes, she said that there was no leak and "they cannot investigate further".

After I told her that I will have to bring this further to other authorities, she then said that they will investigate further and come back to me in 1 hour. I told her to take her time to investigate thoroughly.

Anybody else had any personal data leakage problems with Telcos?

Please share so we get to the bottom of this problem and solve it once and for all.
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5 Answers

answered on Dec 13, 2016 at 18:52
Ms Kuya just called me back again and said that after they checked, they found that there was no leak.
I asked her to email me the report of the findings, but she said it was "Private and Confidential".
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answered on Dec 14, 2016 at 00:34
edited Jul 26, 2017 at 21:05
What is your issue? The Bill Collector find you for what? 

Just to share.

Last week, I went to renew my daughter's car road tax at post office. They need to scan and record my I/C for renewal. I just say, "Sorry, I did not bring and walk off."

All my children air travel PA's nominee is under my name and latest address, as they travel overseas for work. For years no bill collector call. It shows Insurance companies is scared of PDPA.  So it is better not to use our IC to show any tom dick or harry for recording and scanning... even cashing out at banks..!!
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answered on Dec 14, 2016 at 15:52
The Bill Collector find you for what?
They did not say.

I just found out that the debt collector ( same phone ) number also called my son's handphone on that same morning.  This is extremely curious as that SIM card was never used for years, and was just used again about 3 weeks ago.  Nobody ever knows that SIM card's number.  Not even relatives.

It seems that once you update your IC at Maxis Centre Low Yat Plaza, all your SIM cards will be made known to debt collectors.
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answered on Feb 3, 2022 at 19:29
Hello and Happy New Year.. 
I know this is an old thread, but I'll just share my knowledge abit.
I had a friend who worked for DCA, one of the famous ones that start with "K".
She mentioned once that DCA can run what they called a "3rd party search". I don't know the mechanics of it, but if I recall correctly, they will run a search of the numbers linked to your NRIC. I hope this information helps also.
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answered on Sep 20, 2022 at 11:17
DCA is capable of conducting a "3rd party search." I'm not sure how that works, but they'll search for the numbers connected to your NRIC. I hope that this data is also useful. foodle
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