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Regarding Debt Collection Agents

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asked on May 28, 2010 at 22:09
by   funny
edited on Sep 29, 2016 at 03:26
 
One of my friend told me his experience with a debt collection agent in Sri Rampai... regarding car loan. Not very serious only few months not paid, as he did not have serious financial difficulty at that time. The agent went to his rented house to 'buat kacau' (make trouble). Since he is staying in the same area... so what he did was go back to their office and scold them loudly there. I guess he was not at home when the debt collector visited him. He said the debt collector visited his house and behaved like gangster and was rude, so he did the same thing at their office! Scold them loudly! Haha... Well, debt collectors are also human being, they also feel scared. They also don't like people to make troubles with them. After that the debt collectors never visit my friend anymore.

Just couldn't understand why banks recruit those debt collection agencies. Banks should be professional in terms of law... not that kind of "unprofessional"... like Ah Long. They can take legal action but not to make people scary and 'malu' (shame). They should respect people or talk to debtors nicely, not raise up their voice to let everybody know. I'm owing money to bank too and don't have money to pay. I did not cheat their whole family or 'rompak' (rob) or 'curi' (steal). I really expect to be respected and have low profile even though I'm owing... that's the reason we go to bank for loan and not Ah long!

If that happens to me, I will first ask them show their IC and prepare my handphone to record their conversation... or just meet up at police station... if they threaten me I will make a police report saying I am being threaten and every time they come I will continue making reports till they feel boring... of course I know they might not show me their IC but if I have their company name and address, I will still go and make a police report.

I think the government should really take action against those debt collection agencies... like news we always read in newspaper was Ah long making troubles at homes and many of them seek help from MCA... but why not the debt collection agency?

Well our Prime Minister did say that he wants to improve the living of Malaysian by increasing salary but in my opinion, they should help those that have serious debt first... many Malaysians having serious debt problems and many of them live in a scary and fearful life being disturbed by debt collectors. In the future many people will also have mental problem due to stress. Increasing salary does not help much as nowadays graduates can also easily apply for credit cards and the problem is no limitation on the number of credit cards they can have, for sure very fast they will face financial problems. Should our government limit the number of cards that can be hold... maybe only 2 or 3 cards each person and increase the annual income to maybe RM36,000 or RM40,000 and above per annum to be qualified to hold a credit card and only can hold 2 or 3 cards maximum.

Can our government help those who really in serious debt now like forcing bank to give discount and reduce the outstanding amount of the debt if they pay back in the time period offer by banks? 50%?

Should all Malaysian that have serious debt protest or write letter to Prime Minister to gain his special attention regarding those debt collection agencies? No more debt collection agency please!!!!!!!
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answered on Sep 10, 2016 at 21:15
by   Marie19
edited Sep 29, 2016 at 04:18
 
I'm posting this in someone's behalf. Her problem also concerns these debt collectors. She has an unpaid credit card bill of RM17k and was not able to settle it for two main reasons.

1. She was involved with a project a few months back where in she was promised to be paid more than enough to settle half or at least nearly half that debt - unfortunately something happened and she never got what was promised to her. This was also the other reason why she had the guts to apply for a credit card in the first place.
 
2. May on wards she failed to find a job. She also could not go too far to search for one because her only parent pretty much would not allow her to. Her dad passed about two years ago, her mom is not really doing well - who also survived breast cancer twice and they are afraid for a third time. She also doesn't have siblings so she pretty much shoulders everything on her own.

Months ago I gave her an advise, I told her to contact the bank right away and appeal for some kind of settlement plan so it won't come to the point where she will be harassed by creditors. She did as I told her to but the bank just gave her the runabout, kept forwarding her to different agents and kept telling her to send another appeal. 

A few days ago she started receiving short messages, missed calls during odd hours from random numbers. Then a text message showing her credit card account number. She was afraid to answer the calls at first but I convinced her to pick up and try to negotiate. So she tried to call the numbers but no one picks up, she sent text messages too but just got some weird looking notice as a reply.

Today, September 10, Saturday, she managed to speak to some agent. She tried to explain her side calmly, that she did not have the money at the moment but is willing to agree in a term that will allow her to. The agent just dismissed her, he said a lot of threatening things like how she can't leave the country, how she will be blacklisted from banks, how she will be legally sued and etc. Then he demanded she pay the whole RM17k by Tuesday or there will be people coming to her house by 11AM.

No demand letter and no room to explain herself. I know she is seriously willing to settle her debt, she knows her fault and despite her circumstances, she won't hide from it. 

Her family has neither the money nor the capability to hire lawyer at the moment. For the same reason I am posting on her behalf because even her net has just been recently cut. We've searched high and low as to who we can call and talk to for legal advise. We are in desperate need of help and I sure hope this forum can provide something.

We would like to know how we can deal with this creditor. Not to hide or avoid payment but to be in agreement of sorts as to how the debt can be settled little by little on a monthly basis.

Is there also someone we can call to be a mediator? If so, this will truly be the most helpful.

What can she do if this creditor does send people to her home?

Sorry for the long post we deeply appreciate whatever help you can provide.
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answered on Sep 10, 2016 at 21:33
by   jeff005
edited Sep 29, 2016 at 04:30
 
@ Marie

1. Start your own thread (or your friend)

2. If the mediator says you pay ALL in 6 months can you do it?

3. Give more details of how many debts, etc etc...

4. Google 'debt collectors', 'bank debts', 'debts litigation' in this forum. It is at the top most right hand side of this web page. It will teach you how to handle debt collectors.

5. Learn what is necessary, then give a good post.  New post. Title can be "How to Deal with Debtors Collectors".

**** Brief answer. Do not take calls. Do not deal with debt collectors. Deal direct with banks.
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answered on Sep 10, 2016 at 21:47
by   jeff005
Months ago I gave her an advise, I told her to contact the bank right away and appeal for some kind of settlement plan so it won't come to the point where she will be harassed by creditors. She did as I told her to but the bank just gave her the runabout, kept forwarding her to different agents and kept telling her to send another appeal.
Keep forwarding to different agents means this debt is long long ago.
Keep telling her to send another appeal is to make you admitting to the debt.
Post a copy of at least one appeal letter for us to read. Or just simply type the contents on the new post.
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answered on Sep 10, 2016 at 22:26
by   Marie19
@ Jeff, thanks very much for pointing a few things out. I'll do as you say and make a different thread specifying a little bit more on the issue.
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answered on Mar 9, 2017 at 20:12
by   chuan
edited Mar 13, 2017 at 10:08
 
Just need some advice, debt collector called in today and harassed & being rude me. I would like to dispute this to the bank. Should I complaint to Bank Negara Malaysia (BNM) or Financial Mediation Bureau (FMB)?
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answered on Mar 9, 2017 at 20:32
by   jeff005
edited Mar 9, 2017 at 20:36
by   jeff005
What did he do that can be regarded as harassment?
What did he say that can be regarded as rude?

With Proof you can lodge a report to BNM.
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