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e-Aduan KPDN & HEP 
This system was developed and maintaned with an objective to provide an Internet medium of receiving complaint from the public. This system is made available beginning June 14, 2004. With this system, it is hoped that the public matters with regards to MDT (KPDN) and CA (HEP) will be simplified. Response or feedback normally within 3 weeks. A service by the Ministry of Domestic Trade and Consumer Affairs, Malaysia (KPDN & HEP). Report traders (public and private) who disregard consumer complaints and practice unethical conduct. Reject being offered to buy counterfeit audio and video CDs, forged software, imitation branded items and accessories. Don't tolerate misleading sales promotions, absence of price tags and receipts that don't tally. If you've been forced to join a get-rich-scheme or informed you have won through SMS or email, don't entertain them and never divulge your personal details. Use your power. Be a smart consumer. Lodge your complaint.
e-aduan.kpdnhep.gov.my/
| Notes : |
Available in Malay and English language. |
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Biro Pengaduan Awam Negeri Sabah (BPANS)
Also known as the Sabah Public Complaints Bureau (PCB) in English. The main objective of the Biro Pengaduan Awam is to assist the public in their grievances with the public machinery and to take remedial action towards redressal of complaints that are justified. Categories of complaints are delays in carrying out official duties, unfair actions or decisions, lack of public utilities or services, inefficiencies of public servants, rules and procedures which are biased or inadequate, abuses of power, misconduct of public servants and failure to enforce regulations/laws. The BPA Sabah official website features Types of complaints within and outside the jurisdiction of BPA, How to complain and Complaint methods.
www.aduan.sabah.gov.my/
| Notes : |
Available in English and Malay version. |
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ERA Consumers Malaysia (Education and Research Association for Consumer, Malaysia)
A voluntary, non-profit and non-political civil society organisation established in Perak in 1985 and subsequently expanded into a national organisation, now based in Kuala Lumpur. ERA Consumer is a registered membership organisation under the Malaysian Societies Act of 1966. ERA Consumer Malaysia acts as a research, education and advocacy group. It builds links and works in partnership with community based organisations and grassroot communities to strengthen their capacity and empower them to participate through initiatives in socio-economic, accountable governance, sustainable agriculture and ecological endeavours. The ERA Consumer Malaysia official website features Human Rights (Human Rights Desk, Know Your Rights, Human Rights Programme), Consumer Complaints, Consumer Tips (Diet Tips, Shopping and Product Tips, Money Tips, Sustainable Consumption Tips, Health Tips), Publications and e-Complaint.
www.eraconsumer.org/
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National Consumer Complaints Centre (NCCC)
Also known as the Pusat Khidmat Aduan Pengguna Nasional in Malay term. Officially launched on July 13, 2004. NCCC was initiated jointly by the Education and Research Association for Consumers (ERA Consumers), Selangor and Wilayah Persekutuan Consumer Association and the Ministry of Domestic Trade and Consumer Affairs. It functions as a one-stop centre to help consumers with their problems and complaints by ensuring that complaints are forwarded to relevant authorities and solutions are obtained while also acting as a go-between consumers and enterprises in settling disputes. The official site features consumer rights (hak-hak Pengguna), consumer alert, e-Aduan (e-Complaint), consumer info (credit card, Islamic banking, credit bureau, housing loan, charge card, articles, hire-purchase), tribunal cases, tribunal (consumer claims and house buyers) and bureau (public complaints and Financial Mediation Bureau-FMB/BPK).
www.nccc.org.my/
| Notes : |
Availble in Malay version with certain content in English language. |
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Persatuan Pengguna Islam Malaysia (PPIM)
Also known as the Muslim Consumer Organisation Malaysia in English term. Established in June 1997 by a group of doctors, university lecturers, Islamic academician and individuals, in view of the problems faced by Muslim consumers in identifying Halal products. PPIM is an educational organisation for Muslims about Halal products. The Persatuan Pengguna Islam Malaysia (PPIM) official website provides Halal and Haram products list, FAQs, forum, downloads, consumer complaint and latest news.
www.muslimconsumer.org.my/
| Notes : |
Available in Malay language only. |
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