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| Size: |
9.49 MB
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| Date: |
Jun 24, 2009 |
| License: |
Free |
| Operating System: |
WinXP, WinServer, Win2000 |
| Requirements |
Microsoft .NET Framework Version 1.1, MS SQL Server 2000/2005 Express or MS SQL Server 2 |
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| Publisher's Description of Polar Help Desk Free |
" Web based help desk that tracks incidents, integrates with e-mail and more. "
- From Polar
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Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models
Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk
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| 1. | Help Desk-99
Powerful and easy to use helpdesk software.
| | 2. | ManageEngine Desktop Central
Remote windows desktop management, administration and configuration software.
| | 3. | CompanyGate
Stand-alone software to manage all your CRM and Sales operation Management.
| | 4. | IMS
Allows users to keep track of incidents of various types effectively.
| | 5. | Web+Center
Make your own Web-based customer support system for your business.
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Lawyerment is not responsible for the content of the publisher's descriptions on this site. We encourage you to determine whether this software or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws.
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